Return Policy
At Petocol, we stand behind the quality of our products. If there’s an issue caused by damage, defect, or fulfillment error, we’ll work with you to make it right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
To help us review the issue, please include:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
If the issue is confirmed, we will offer a replacement or refund at no additional cost, depending on availability.
Lost Packages
If your package is confirmed lost in transit, please contact us within 30 days of the estimated delivery date.
Once verified with the carrier, a replacement or refund will be issued.
Non-Refundable Situations
We do not offer refunds or replacements for:
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Change of mind or buyer’s remorse
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Opened or used products
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Incorrect address provided at checkout
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Orders marked as delivered by the carrier
Please ensure all order details are correct before completing your purchase.
Order Cancellations
Orders are processed quickly. Once an order has entered fulfillment, it cannot be canceled or modified.
Refund Processing
Approved refunds are issued to the original payment method.
Please allow 5–10 business days for processing, depending on your bank or card provider.
Shipping Area
We currently ship within the United States only.
Shipping to Alaska and Hawaii is unavailable at this time.
Contact Us
For any questions regarding your order, please contact: